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Job Title: Sales Support

Position Type: Full-time - Permanent

Hours: Monday – Friday 8:30am – 5pm
Salary: £25k to £30k dependant on experience.

Summary

As Sales Support at M W Vehicle Contracts Limited, you will ensure the smooth transition of customers from the sales team to the final delivery of their leased vehicles. You will manage the process from order placement to vehicle delivery and post-delivery paperwork, ensuring customer satisfaction and efficient operations.

Key Responsibilities

Order and Delivery Management:
Review and verify sales orders before placing orders with suppliers. Maintain regular communication with customers, guiding them through finance documentation.
Coordinate the delivery of vehicles once finance documents are completed and the vehicle is in stock.
Ensure all necessary paperwork is completed and submitted post-delivery for timely payments.

Administrative Tasks

Handle PCN notices and ensure relevant charges and admin fees are communicated to and paid by customers.
Manage end-of-contract collections, part exchanges, and ensure correct stocking platform placement.
Manage invoicing, ensuring all invoices are raised promptly.
Input additional profits for some vehicles into Phoenix and invoice them upon delivery.

Customer Service

Act as a point of contact for escalated customer inquiries or issues.
Ensure all customer interactions are handled professionally and efficiently, maintaining high levels of satisfaction.

Requirements

Minimum 2 years’ experience in a similar role.
Experience in all Microsoft Packages and knowledge of using a CRM type system.
Good Customer Service skills.
Accuracy and attention to detail.
An ability to work independently and as a team.
Excellent communication skills verbally and written.

MW Vehicle Contracts is a successful family run business which has been trading for over 20 years providing vehicle leasing solutions on a huge range of cars, vans and pickups. We are based in Billedson, Leicestershire.

A varied and rewarding role. Within a friendly and ambitious team.

Please submit CV’s to lauren@mwvc.co.uk

Careers

Job Title: Sales Support

Position Type: Full-time - Permanent

Hours: Monday – Friday 8:30am – 5pm
Salary: £25k to £30k dependant on experience.

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Careers

Job Title: Sales Support

Position Type: Full-time - Permanent

Hours: Monday – Friday 8:30am – 5pm Salary: £25k to £30k dependant on experience.

Where We Work

How We Do It

Local Charity

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Hours: Monday – Friday 8:30am – 5pm
Salary: £25k to £30k dependant on experience.